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FAQ
Frequently asked questions about Martinato handcrafted products, natural materials, care, shipping, and online purchases.
Domande frequenti (FAQ)
Where are Martinato products made?
Martinato products stem from an Italian artisanal tradition that began in 1980. The collection is developed with a particular focus on material craftsmanship, the quality of finishes, and long-lasting durability.
What materials does Martinato use?
Martinato uses selected materials such as genuine natural horn, leather, fine woods, Galalith, and metals with various finishes. The natural characteristics of the materials may make each piece slightly different from the others.
Why can genuine horn products have different colors?
Horn is a natural material, and each piece displays unique variations in shading, grain, and tone. These variations are not defects, but characteristics that make every accessory unique.
How can I care for Martinato products?
Maintenance depends on the material. In general, it is advisable to avoid heat sources, excessive humidity, and harsh chemicals. For horn, leather, and fine woods, gentle cleaning with products suitable for the specific material is preferable.
Do Martinato toothbrushes have interchangeable heads?
Yes, several Martinato models are designed with a replaceable head, allowing you to continue using the handle over time while replacing only the part subject to wear.
Does Martinato also ship abroad?
Yes, Martinato offers international shipping. The available options, delivery times, and costs are displayed during the checkout process based on the destination country.
Are Martinato products suitable as gifts?
Yes. Many Martinato accessories are also designed as gift ideas, thanks to the combination of refined materials, craftsmanship, and timeless design. A selection dedicated to gift ideas is also available.
Can I return a product purchased online?
Yes, you can request a return in accordance with the conditions outlined in the site's return policy. I recommend checking the dedicated page before purchasing to verify the procedures and timeframes.
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