Shipping costs

For orders exceeding 150€ the shipping is free.
For orders not exceeding 150€ the shipping cost will be 15€.
These rates apply for both shipping in Italy and abroad.
For returns of goods worth lower than 300€ shipping will be paid by the client.

CUSTOMS AND DUTIES

IF THE ORDERED PRODUCTS ON MARTINATO.COM WERE TO BE DELIVERED ABROAD, THE BUYER MAY BE SUBJECT TO IMPORT DUTIES AND TAXES, PAYABLE ONCE THE PARCEL REACHES ITS DESTINATION. ANY ADDITIONAL COSTS FOR CUSTOMS CLEARANCE IS BORNE BY THE BUYER. MARTINATO.COM CAN NOT PREDICT THE AMOUNT OF SUCH COSTS OVER WHICH IT HAS NO CONTROL. FOR INFORMATION ON CUSTOMS POLICIES OF FOREIGN COUNTRIES, WE INVITE THE USER TO CONTACT THE LOCAL CUSTOMS OFFICE.

IN CASE THE CUSTOM CLEARANCE IS REQUESTED, IF THE SHIPMENT IS NOT CLEARED BY THE RECIPIENT IN DUE TIME, ADDITIONAL COSTS WILL BE APPLIED FOR THE RETURN TO ITALY AND SUBSEQUENTLY FOR THE RETURN TO DESTINATION. IN THIS CASE, MARTINATO.COM DECLINES ALL RESPONSIBILITY FOR ANY DAMAGE OR DELAYS.

SHIPMENTs TO THE UNITED STATES OF AMERICA

some opERATIONAL CHANGES have been IMPLEMENTED BY COURIERS, FEDEX, DHL, AND ESPECIALLY UPS, REGARDING SHIPMENTS TO THE UNITED STATES.

FOR SHIPMENTS TO THE USA, DELIVERY WILL BE DAP (I.E., WITH DUTIES, TAXES, AND OTHER CUSTOMS CHARGES PAID BY THE RECIPIENT). IT WILL BE MANDATORY TO PROVIDE THE RECIPIENT'S PHONE NUMBER AND EMAIL ADDRESS AT THE TIME OF PURCHASE. BY COMPLETING THE PURCHASE, THE CUSTOMER AGREES THAT:

- CUSTOMS CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER;

- PAYMENT MUST BE MADE PROMPTLY UPON RECEIPT OF NOTIFICATION FROM THE CARRIER.

- UPS HAS INTRODUCED AN "ICOD" SURCHARGE OF $12 AND WE BELIEVE THIS WILL ALSO BE IMPLEMENTED BY DHL AND FEDEX IN THE FUTURE.

THE ICOD SURCHARGE IS CHARGED TO THE US RECIPIENT AT THE TIME OF DELIVERY IN ADDITION TO DUTIES, TAXES, AND OTHER APPLICABLE CUSTOMS CHARGES.

RECIPIENTS CAN AVOID THE ICOD FEE BY PREPAYING DUTIES ELECTRONICALLY VIA THE UPS INTERNATIONAL PREPAYMENT APPLICATION (IPPA), USING APPLE PAY, GOOGLE PAY, OR MAJOR CREDIT CARDS (VISA, MASTERCARD, DISCOVER).

TO COMPLY WITH THE NEW U.S. CUSTOMS AND BORDER PROTECTION DIRECTIVES, CARRIERS HAVE INTRODUCED A MAJOR UPDATE TO THEIR POLICY THAT WILL DIRECTLY IMPACT THE MANAGEMENT OF DUTIES AND TAXES FOR SHIPMENTS TO THE UNITED STATES. THIS UPDATE STIPULATES THAT IF THE RECIPIENT FAILS TO PAY APPLICABLE DUTIES, TAXES, AND HANDLING FEES WITHIN 45 DAYS, THEY WILL BE CHARGED BACK TO THE SENDER. WE THEREFORE ASK CUSTOMERS TO PAY THE AMOUNTS DUE AFTER PURCHASE TO AVOID UNEXPECTED CHARGES FOR MARTINATO.COM.